WEBVTT

00:00:02.208 --> 00:00:03.541
In rare cases,

00:00:03.541 --> 00:00:06.166
you may need to remove
the Smart Lock from your door

00:00:06.166 --> 00:00:07.250
during troubleshooting,

00:00:07.500 --> 00:00:11.000
if you plan on upgrading to the
Smart Lock Series 2

00:00:11.000 --> 00:00:12.041
or are moving.

00:00:12.500 --> 00:00:14.958
To remove the Smart Lock from your door,

00:00:14.958 --> 00:00:17.916
use the wide side of the included Release Tool

00:00:18.000 --> 00:00:21.250
as a lever to slide out the two wing latches

00:00:21.250 --> 00:00:23.500
on each side of the device.

00:00:23.666 --> 00:00:25.958
If you no longer have the Release Tool,

00:00:25.958 --> 00:00:28.833
you can also use a small flathead screwdriver,

00:00:28.833 --> 00:00:30.541
like one from an eyeglass kit.

00:00:31.208 --> 00:00:33.166
After sliding out the wing latches,

00:00:33.166 --> 00:00:35.250
you can pull the Smart Lock off the door.

00:00:36.541 --> 00:00:39.541
When it comes time to place the
Smart Lock back on your door,

00:00:39.833 --> 00:00:42.958
refer to our Smart Lock Installation
Guide on the Help Center.

00:00:43.458 --> 00:00:46.458
If you are moving, or are replacing your Smart Lock

00:00:46.458 --> 00:00:48.583
with the Smart Lock Series 2,

00:00:48.583 --> 00:00:51.791
you will also need to remove
the mounting plate from your door.

00:00:52.458 --> 00:00:54.000
To remove the mounting plate,

00:00:54.291 --> 00:00:57.791
use a standard Phillips head
screwdriver to undo the screws,

00:00:58.125 --> 00:01:01.125
and then lift the mounting plate off the door.

00:01:01.125 --> 00:01:02.208
If you are moving

00:01:02.208 --> 00:01:05.833
and are planning on reinstalling
your Smart Lock at your new home,

00:01:05.833 --> 00:01:08.833
be sure to save your mounting plate and screws.

00:01:09.375 --> 00:01:12.708
If you are replacing your Smart Lock
with the Smart Lock Series 2,

00:01:13.041 --> 00:01:15.208
you may discard the old mounting plate,

00:01:15.208 --> 00:01:16.208
but keep the screws.

00:01:17.291 --> 00:01:21.166
For troubleshooting tips or information
on customizing your Smart Lock,

00:01:21.291 --> 00:01:24.708
visit us at support.simplisafe.com.