WEBVTT

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The Base Station is the
brains of your SimpliSafe system.

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It communicates with all of your devices

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through a combination of radio
frequency and Wi-Fi signals.

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It also includes an attention-grabbing siren

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that will sound the alarm
if a sensor is triggered,

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and will alert our monitoring center
of the emergency at your location

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when subscribed
to professional monitoring.

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To install your Base Station,

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you'll need to first download
the SimpliSafe App from Google Play

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or the App Store for iPhone or iPad.

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Next, you'll need to either sign in
with the account you created if you made

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your purchase on simplisafe.com,

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or create a new account.

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Once you're logged in,
follow the in-app prompts to proceed.

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The app will walk you through some steps
on naming your location

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and will prompt you to remove the battery
tab from the bottom of the Base Station.

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You may need to use some light force
to remove the battery tab.

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If you cannot remove the battery tab,

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use your own Phillips
screwdriver to loosen the battery cover.

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This should allow you to pull the tab out.

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Then, reassemble the Base Station
and proceed with the installation.

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Next, you'll need to find a place
for your Base Station.

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We recommend placing it in a
central location within your home

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that's within Wi-Fi range.

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Avoid placing it on the floor or within
cabinets or entertainment centers

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and next to other devices that output
wireless signals or interference,

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such as a TV, fridge, printer, etc..

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After finding a location for the Base Station,

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you'll need to plug it into power.

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Ensure that the outlet you're
plugging it into provides consistent power

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and is not connected to
or operated by a light switch.

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Now, the app will prompt you to scan the
QR code on the bottom of the Base Station.

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If you're having trouble
scanning the QR code,

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you can manually enter the serial number
on the bottom of the Base Station.

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If you receive an error when scanning
or manually entering the code,

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you'll need to reset the Base Station.

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To do this, unplug the Base Station from power

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by removing the cable from the
bottom of the device.

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Then, using a Phillips screwdriver,

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unscrew the battery compartment door
and remove a single battery.

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Wait 30 seconds,

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then reassemble the Base Station.

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Then try to scan the QR code
or manually enter the code

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once the Base Station has powered back on.

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As a next step, you'll need to connect
your Base Station to a 2.4GHz Wi-Fi network.

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If you're having trouble
connecting your Base Station to Wi-Fi,

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a list of system and Wi-Fi requirements
can be found on our Help Center.

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Once connected,
the app will prompt you to enter a PIN.

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This is a four-digit security code
that will be used to disarm your system

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or to unlock your door when using the Smart Lock.

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We recommend choosing four digits
that are easy to remember,

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but not a sequence that is easily
guessable by folks around you.

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Professional monitoring adds
an extra layer of security to your system,

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allowing your Base Station to relay
alarm events to the monitoring center

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for our team of specialists to request
dispatch in the event of an emergency.

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If you didn't opt into a monitoring plan
when purchasing your system,

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the app may highlight some
monitoring plans for you to choose from

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before finalizing the setup.

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If you decline a monitoring plan,

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the Base Station will update and you can
begin setting up your SimpliSafe devices.

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If you do select a monitoring plan during this step,

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the app will confirm a few more details,
such as the exact address of your system

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and have you add any primary contacts
to your system.

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Primary contacts are called first before

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we request emergency services
when an alarm occurs

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to confirm if there's an emergency.

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You'll also be prompted
to create a Safe Word for your system.

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Safe Words are used to cancel the request
for dispatch for most alarm types,

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and help us verify
that we are speaking with you

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when you need to make changes
to your account or services.

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To ensure that you always receive
our calls if an alarm should occur,

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you'll want to add our monitoring center
as phone number to your contact list.

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You'll also want to allow it to bypass

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any silent profiles
or Do Not Disturb options on your phone.

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That number is 1-855-693-4911.

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Your Base Station is now set up,

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and you can now
set up your other SimpliSafe devices.

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You can find installation guides
for other products

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and get help by visiting us at support.simplisafe.com