WEBVTT

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The Smart Lock Series 2
is the same device you know and love,

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but with an updated look.

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If you have the Smart Lock
at your home or business

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and are replacing it
with the Smart Lock Series 2,

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you'll want to follow
the steps listed in this video.

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First, you will need to remove
your existing Smart Lock from your system.

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To do this, open up the SimpliSafe
Mobile App on your phone or tablet.

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Select My System from the navigation bar

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on the bottom of the screen,

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and then Device Settings.

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Next, choose your Smart Lock
from the list of your devices.

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Scroll down to the bottom of the
screen and tap Remove Device.

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Once the Smart Lock
has been removed from your system,

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you'll want to physically remove
the Smart Lock from your door.

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First, use the wide side of the included
Release Tool as a lever

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to slide out the two wing
latches on each side of the device.

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If you no longer have the Release Tool,

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You can also use a small
flathead screwdriver,

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like one from an eyeglass kit.

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After sliding out the wing latches,

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you can pull the Smart Lock off the door.

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Next, you will want to remove
the mounting plate off your door.

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Using a standard Phillips head screwdriver,

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remove the screws

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and then lift the mounting plate
off your door.

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You can discard the mounting plate,

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but please be sure to keep your original screws.

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After removing the Smart Lock from your door,

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you will need to remove its
corresponding PIN Pad.

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Using the thinner end of the release tool,

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insert it into the pinhole
on the bottom of the PIN Pad.

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If you do not have the Release Tool,

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you can also use a paperclip.

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Then, lift the PIN Pad off its mounting bracket,

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but leave the mounting
bracket on your door.

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Now that your Smart Lock has been removed

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from your SimpliSafe system and your door,

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you can install your new Smart Lock Series 2.

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For more information,

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see our Smart Lock Series 2 Installation Guide
on the Help Center

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at support.simplisafe.com.