Complaint Form

Introduction

This form is available online via the Yoobee Colleges Academic Student Hub Sharepoint site. Any kaimahi or Campus Manager can assist you to access the form, or email complaints@yoobee.com

When handling ākonga|learner complaints, the organisation and its kaimahi|staff will uphold Yoobee Colleges Ltd (hereafter referred to as Yoobee) organisational principles as defined in the policy.

If you have a complaint about Yoobee, we want to know so we can work with you to resolve your concerns. If you have a complaint about something that has affected you, the Complaints and Appeals Procedure tells you what you can do to raise a complaint, and how Yoobee will handle it. Please read this procedure in full before you make a complaint.

If you would like support in understanding these procedures, or to discuss your circumstances or concerns prior to making a complaint, you can contact:

your Campus Manager

your class representative

your kaiako|tutor

Any of these contacts can provide information and are able to discuss options available to you on how to deal with your concerns.

Please save a copy of this form, complete, sign electronically OR print, complete, sign, and scan this form and

email to complaints@yoobeecolleges.com

Please complete the following details

Date	Click or tap here to enter text.
Student ID	Click or tap here to enter text.
Full Name	Click or tap here to enter text.
Email Address	Click or tap here to enter text.
Phone Number	Click or tap here to enter text.
Campus	Click or tap here to enter text.
Programme	Click or tap here to enter text.

Awareness of Yoobee Procedures - please indicate, by ticking any of the boxes below, your awareness of Yoobee procedures

☐	I have read and understand the Yoobee Complaints and Appeals Procedure document
☐	I require support to understand the Yoobee Complaints and Appeals Procedure
☐	I give permission to discuss my complaint with the relevant individuals indicated/linked to this complaint

Support - Please advise your support requirements by ticking any of the boxes below

☐	I have a support person assisting with this complaint
Name and Contact Details	Click or tap here to enter text.
☐	I would like to know more about Support available
☐	I do not require any support
☐	Other (please specify): Click or tap here to enter text.

Details of Complaint - detailed explanation of problem or complaint (include as much information as possible)

Click or tap here to enter text.

Outcome Sought

Click or tap here to enter text.

Contacts - names of anyone at Yoobee you have already contacted about this problem or complaint

Click or tap here to enter text.

Signed: ________________________________

Date: Click or tap to enter a date.