The underestimated power of logistics data - Dana von der Heide, Parcel Perform

The underestimated power of logistics data - Dana von der Heide, Parcel Perform

1. 1. The underestimated power of logistics data Dana von der Heide Parcel Perform Founder & Chief Commercial Officer LogiSym, Singapore 15 May 2019
2. 2. $88 billion Expected e-commerce transactions in Southeast Asia in 2025 Dana von der Heide I #LogiSYM2019
3. 3. 15% 11.2mn Source: DG Move, Alice ETP 2030 2050 40% 80% The transport and logistics domain also continues to grow Global freight and logistics industry Freight and logistics industry in Europe continues to increase Dana von der Heide I #LogiSYM2019
4. 4. Source: May 2018 Forbes article More radical growth can be seen in another domain: Data The amount of data created every single day amounts to 2.5 quintillion bytes. Dana von der Heide I #LogiSYM2019
5. 5. Source: May 2018 Forbes article More radical growth can be seen in another domain: Data Almost 90 percent of the data in the world was generated over the last two years. Dana von der Heide I #LogiSYM2019
6. 6. Data is the new oil. Dana von der Heide I #LogiSYM2019
7. 7. Data is the new oil. But it’s only useful when it’s refined! Dana von der Heide I #LogiSYM2019
8. 8. Let's talk about.. Parcel Tracking Data Dana von der Heide I #LogiSYM2019
9. 9. Data will reshape the logistics and e-commerce industry How you update your clients and internal stakeholders. How you improve your Customer Service & Operations. How you truly know the status of your logistics setup. Dana von der Heide I #LogiSYM2019
10. 10. Tracking Data for Customers - Consistent delivery updates are crucial for customer experience ...will need to be consolidated and standardized with intuitive updates and your own branding Multiple-carrier tracking pages that are unbranded with unstandardized naming conventions Dana von der Heide I #LogiSYM2019
11. 11. Tracking Data for Customer Service - CS teams need to be empowered with the right tools Customer queries about ‘where is my parcel’ will need to be hyper-personalized, fast and accurate. Customer service teams need to be powered by the right process, systems and assets. 980 * As surveyed across 780 small to mid-sized stores (source: Gorgias.io) Dana von der Heide I #LogiSYM2019
12. 12. Tracking Data for Logistics Managers - Enabling efficiencies & better decision making ● Are you able to aggregate data across your entire trade lane? ● Do you know your actual real-time transit times? ● Can you make educated decisions about which carrier to use where? More data and informed analytics will enable predictive planning, better forecasting and a better customer experience Dana von der Heide I #LogiSYM2019
13. 13. 15 Increase revenue by 10% through upselling & loyalty from more high-value contact points Reduce customer service cost by 30% with fewer enquiries & shorter calls through a better experience Save 10% in last mile cost through better carrier selection based on real-time performance data Dana von der Heide I #LogiSYM2019 We’ve seen companies grow their revenues while reducing costs with Parcel Perform
14. 14. Source: DG Move, Alce ETP ● Look at the data you already have. It might look messy, and from different sources but it provides you with an opportunity. ● Review where and how long you store your logistics data. Try to keep it. ● Try to get people with a data mindset - in all your teams. There are quick wins already to be applied. Dana von der Heide I #LogiSYM2019 How to get started? Remember these guys:
15. 15. 1. Big data is real but not scary. See it as an opportunity for logistics. 2. Even if you can not yet make sense of your data. Collect what you can. 3. We’re still on a growth journey. Plan ahead, get the right people and mindset into your organisation and ride the curve. 4. Come have a chat with our Parcel Perform team! Dana von der Heide I #LogiSYM2019 Key Takeaways
16. 16. Dana von der Heide dana@parcelperform.com www.parcelperform.com www.parcelmonitor.com/blog Dana von der Heide I #LogiSYM2019 Thank you & let’s get in touch